Refund policy
Refund & Return Policy — Thrive Sports
Return Window
Returns must be requested within 7 days of delivery. Damaged, defective, or incorrect items must be reported within 24 hours of delivery with photos/unboxing video.
How to Request a Return
Email us at thrivetabletennis45@gmail.com with your order number and reason for return. Wait for approval before shipping anything back — items sent without prior approval won't be accepted.
Return Conditions
To qualify, items must be:
- Unused, unopened, and in original condition
- In original packaging with all tags/accessories
- Free of installation, assembly, or modification
Non-Returnable Items
- Custom-assembled rackets/rubbers glued or fitted to a blade
- Rubbers with opened or removed protective sheets
- Used, worn, or installed products
- Apparel, wristbands, headbands, or other hygiene items once tried on/worn
Damaged or Incorrect Orders
Report within 24 hours with an unboxing video and photos. Claims without evidence may not be approved. If approved, we'll arrange a replacement or refund at no cost to you.
Return Shipping
For approved returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. For items that arrive damaged, defective, or incorrect, we cover return shipping.
Refunds
Once your return passes inspection, refunds are processed within 5–7 business days to your original payment method.
Exchanges
Where possible, we offer exchange or replacement instead of refund, depending on stock and inspection outcome.
Contact
For any return, refund, or damaged-item assistance, email thrivetabletennis45@gmail.com with your order number and details.